Welcome to Masala Lounge and Grill! Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using our website and services operated by Masala Lounge and Grill (“us”, “we”, or “our”). Your access to and use of our services is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use our services.

1. Reservations and Orders

1.1. Reservations: Reservations can be made through our website, by phone, or in person. We recommend making a reservation to ensure availability.

1.2. Online Orders: Online orders are subject to availability and confirmation. We strive to ensure that all orders are fulfilled accurately and promptly.

2. Payment

2.1. Payment Methods: We accept various payment methods, including cash, credit/debit cards, and online payment options. All payments must be made in full at the time of order or service.

2.2. Pricing: All prices listed on our website and menus are in CAD and are subject to applicable taxes and service charges.

3. Cancellations and Refunds

3.1. Reservations: If you need to cancel or change your reservation, please notify us at least 24 hours in advance. Failure to do so may result in a cancellation fee.

3.2. Online Orders: If you need to cancel an online order, please contact us immediately. Refunds for cancellations are at our discretion and may be subject to processing fees.

4. Allergies and Dietary Requirements

4.1. Allergen Information: We strive to provide accurate allergen information for all our dishes. However, we cannot guarantee that any dish is completely free from allergens. Please inform our staff of any allergies or dietary requirements when placing your order.

4.2. Special Requests: We will do our best to accommodate special dietary requests, but we cannot guarantee that we will be able to fulfill every request.

5. Use of Our Website

5.1. Content: The content on our website, including text, graphics, images, and other material, is for informational purposes only. We make no guarantees about the accuracy, completeness, or reliability of any content.

5.2. Intellectual Property: All content on our website is the property of Masala Lounge and Grill or its content suppliers and is protected by intellectual property laws. You may not use any content without our express written permission.

6. Limitation of Liability

6.1. General: To the maximum extent permitted by law, Masala Lounge and Grill shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services or website.

6.2. Food Safety: While we take great care in the preparation of our food, we are not liable for any adverse reactions to food consumed at our restaurant or purchased from us.

7. Changes to Terms

7.1. Modifications: We reserve the right to modify or replace these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes your acceptance of the new Terms.

8. Governing Law

8.1. Jurisdiction: These Terms shall be governed and construed in accordance with the laws of the Province of Alberta, Canada, without regard to its conflict of law provisions.

9. Contact Us

If you have any questions about these Terms, please contact us at:

Masala Lounge and Grill
1249 11 Ave SW, Calgary, AB T3C 0M4
Phone: (825) 540-1627
Email: calgary@masalaloungeandgrill.ca

By accessing or using our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of the terms, you may not access our services.